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Permission Denied Errors

Modalius Support
Updated

If you encounter "Permission Denied" or access errors in Modalius, this guide explains the causes and how to resolve them.

Why Permission Errors Occur

Permission errors happen when your user account doesn't have the required access to perform an action. This could be due to:

  • Your role doesn't include the necessary permission
  • You're not assigned to the relevant business unit
  • The resource belongs to a different organization

Common Permission Scenarios

Cannot View a File

Error: You don't have permission to view this file

Cause: You don't have access to the sender or receiver business unit for this file.

Solution: Ask your administrator to assign you to the relevant business unit(s).

Access rules by role:

  • Admin: Can view files for any business unit they have access to (sender, receiver, or owning partner)
  • Manager: Can view files for business units within their partner organization
  • User: Can only view files for business units they're directly assigned to

Cannot Modify Settings

Error: You cannot modify this setting

Cause: Certain settings require Manager or Admin role.

Solution: Contact a Manager or Admin to make the change for you, or request a role upgrade if appropriate.

Cannot Access Business Unit

Error: Access denied to this business unit

Cause: You haven't been assigned access to this specific business unit.

Solution: Request business unit access from your administrator.

Cannot Manage Users

Error: You don't have permission to manage users

Cause: Only Admins and Managers can add, remove, or modify user accounts.

Solution: Contact an Admin or Manager to perform user management tasks.

Permissions by Role

Action Admin Manager User
View files Yes Yes Yes*
Upload files Yes Yes Yes*
Retry failed files Yes Yes Limited
Manage business units Yes Yes No
Manage users Yes Yes No
Manage partners Yes Yes No
Manage connections Yes Yes No

* Limited to assigned business units only

Requesting Access

If you need access that you don't currently have:

  1. Identify what you're trying to do and what access you need
  2. Contact your organization's Modalius administrator
  3. Explain why you need the access (business justification)
  4. Wait for the administrator to update your permissions

For Administrators

To grant a user access:

  1. Navigate to Users
  2. Find and click on the user
  3. To add business unit access: Add them to the appropriate business unit(s)
  4. To change role: Update their role to Manager or Admin if needed
  5. Save changes

Best Practice: Follow the principle of least privilege - only grant the minimum access needed for users to perform their job functions.

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