Partner Not Found in Search

If you can't find a partner when trying to establish a relationship, there are several possible reasons and solutions.

Check Discoverability Settings

Partners must enable discoverability for their business units to appear in search.

How it works:

• Each business unit has a discoverable setting that controls whether it appears in partner search
• Partners can also selectively enable discoverability to specific organizations
• Only business units belonging to billable partners can be discoverable

Solution: Contact the partner directly and ask them to enable discoverability for their business unit, or ask them to send you a partnership request instead.

Verify the Name

You might be searching for the wrong name.

• Try variations of the company name
• Search for partial names (first few letters)
• Ask the partner what their exact business unit name is in Modalius
• They may use a different name for EDI than their legal company name

Business Unit vs. Organization

Partners may have multiple business units with different names.

• A large company might have business units for different divisions or locations
• Ask for their specific business unit name, not just the company name
• Each business-unit-to-business-unit connection is a separate relationship

Not on Modalius

The organization may not be using Modalius.

• Verify they actually use Modalius for EDI
• They may use a different EDI platform or VAN
• If they're not on Modalius, you'll need to set up an external connection (SFTP, AS2, or API) instead of a direct partnership

Already Connected

You might already have a relationship with them.

1. Check your Active partners list - the relationship may already exist
2. Check Pending requests - you may have already sent a request
3. Business units with existing relationships won't appear in the "new partner" search

Partner Business Unit Deleted

The partner's business unit may have been deleted or deactivated.

• Deleted business units do not appear in search results
• Contact the partner to confirm their business unit status
• They may need to create a new business unit or reactivate the existing one

Alternative: Have Them Send the Request

If you can't find a partner in search:

1. Contact the partner directly
2. Ask them to send you a partnership request instead
3. Provide them with your business unit name so they can find you
4. Accept their request when it arrives