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Troubleshooting File Errors

Modalius Support
Updated

When a file encounters an error during processing, Modalius provides error details to help you identify and resolve the issue. This guide covers common errors and their solutions.

Error Processing

This error occurs when the file cannot be parsed or validated.

Common Causes:

  • Invalid EDI format or structure
  • Missing required segments or elements
  • Unsupported transaction type
  • File corruption during transfer
  • Incorrect character encoding

How to Resolve:

  1. Click on the file to view the specific error message
  2. Validate your EDI file with an EDI validator tool
  3. Check for missing or malformed segments
  4. Verify the transaction type is supported
  5. If the source file is corrupted, request a new file from your partner

Error Mapping

This error occurs when the data cannot be transformed to the required output format.

Common Causes:

  • Missing partner configuration or mapping rules
  • Unexpected or invalid data values
  • Required fields not present in the source file
  • Data format mismatch (e.g., date formats)

How to Resolve:

  1. Review the error message for specific field issues
  2. Verify the partner's mapping configuration is complete
  3. Check that all required data is present in the source
  4. Contact support if mapping rules need adjustment
  5. Click Retry after the issue is resolved

Error Delivery

This error occurs when the file cannot be transmitted to the destination.

Common Causes:

  • Partner's server is unavailable or unreachable
  • Authentication failed (credentials changed)
  • Network timeout or connection issues
  • Destination folder doesn't exist or lacks permissions
  • Partner's disk is full

How to Resolve:

  1. Check the partner's connection health indicator
  2. Verify the partner's system is accessible
  3. Confirm credentials haven't changed
  4. Contact your partner to verify their system is ready to receive
  5. Click Retry once connectivity is restored

General Error

This indicates an unexpected system error occurred during processing.

How to Resolve:

  1. Wait a few minutes and click Retry
  2. If the error persists, note the error details
  3. Contact support with the file ID and error message

Finding Error Details

  1. Navigate to Files
  2. Click on the file with an error status
  3. Look for the error message in the file details
  4. Check the History section for more context

Before Retrying: Always address the root cause before clicking Retry. Retrying without fixing the underlying issue will result in the same error.

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